San Jose State IIE Intern Program

Process Engineering
·         Work with Business Sponsors and Stakeholders to understand business vision and objectives in order to define, create and implement business process improvements that will drive efficiencies across the enterprise with    respect to a large migration effort
·         Evaluate existing business and operational flows and define the As-Is process models and To-Be process models (using Visio) for business process re-engineering
·         Author and publish a variety of documentation including processes procedures, articles, reports, and/or user manuals.
·         Support program manager and process owners, and engage stakeholders to drive results.
·         Support and manage Global Process controlled documentation library

·         Provide process and system leadership to a geographically diverse team of telecommunication technicians and analysts who install, troubleshoot, repair, and maintain telecommunications equipment for the organization.
·         Maintains currency of knowledge with respect to relevant state-of-the-art technology,  processes , equipment, and/or systems.
·         Recommends alterations to design, development, implementation and analysis to improve quality of products, new technologies, and/or procedures.

Project Management
·         Responsible for the coordination and completion of projects – sets deadlines, assigns responsibilities, monitors and summarizes progress of project.
·         Plans and coordinates project scheduling, budgeting, and administrative tasks. Facilitates projects by conducting meetings, recording meeting minutes/action items, and performing basic follow-up.
·         Oversees the order tracking process and ensures orders are processed in accordance with the organization’s customer service and operational standards to facilitate system data integrity and customer’s invoice accuracy.
·         Research and analyze data to evaluate operational difficulties and make recommendations to solve problems.
·         Identifies, analyzes, and monitors issues that affect profitability, growth, and productivity.

Supply Chain, Logistics and Component Cataloging
·         Collaborates with global teams to identify technical component standards and to document needed country variance.
·         Manages and oversees global supply chain operations, including inventory management policies, stocking of materials, selection of vendors, establishing corporate and regional contacts, etc.

·         Develops methods and materials for training staff and may prepare curriculums including lectures, ideas for group discussions, demonstrations, and workshops.
·         Facilitates user acceptance testing (UAT) for deploying new system and process changes to production.
·         Able to travel globally to assist and to provide guidance on installations, staff support, follow-ups and training.

Send Resume to:
Malathy Rajathilak
Global Ops Strategy